Aug 3, 2020
"I was rear ended on 7-23. I was able to drop my car off on 7-31. They were excellent from the moment I called them. They got my appointment in for the next day, followed all safely protocols. My review is mainly for Lauren. She took a look at my car when I arrived and reassured me they should be able to fix my car instead of totaling it. She told me she would have my quote back Monday 8-3 and she did! I know their work will speak for itself as their customer service already has. Thank you Lauren!" - John C CampbellJul 30, 2020
"Caliber of Georgetown moved our Promaster over to the McNeil Caliber because they have the equipment to properly repair larger vehicles. This was a little out of our way, but Chad and his team not only made this a painless experience, they went above and beyond to ensure we were completely satisfied customers. Work was done ahead of time and it was a perfect job! Communication was always friendly and, since this was a stressful situation in general, I have to say that this Caliber Collision qualifies as one of the most helpful repair shops I've ever dealt with. Thank you Chad and team!" - Mechelle L.Jul 16, 2020
"The service was remarkable. My car was looked at right away and I received my estimate in 10 minutes. The price what what I guessed it would be so I thought it was very reasonable. Everyone there was very nice and accommodating!" - Mechelle L.Jul 16, 2020
"The service was remarkable. My car was looked at right away and I received my estimate in 10 minutes. The price what what I guessed it would be so I thought it was very reasonable. Everyone... more" - Milaura S.Jun 24, 2020
"AMAZING SERVICE! I had my very first accident and was really nervous about the process of fixing my car. The front desk agents reassured me that they will make the whole process painless. They answered any questions I had and eased all of my worries. Ken was my mechanic and he communicated EVERY step of the way. I knew exactly what was going on with my car and they finished all the repairs by the date they told me. I can't say enough amazing things about this place. This will be my go to place if anything happens to my car again. Thanks for the amazing service!" - Sara BernsteinJun 16, 2020
"Great service 👏" - Gina McDowellJun 15, 2020
"Courteous and they do great work" - David B.May 26, 2020
"I was presented with the choice of several auto repair shops located in Northwest Austin to repair my truck. Out of those presented, I chose Caliber Collision off McNeil Drive to perform the work based on many positive reviews. Based on my own experience, staff members at this location were extremely friendly, caring, helpful, professional, and very skilled. From the moment of the initial phone call and well after the repairs were made, I have been more than satisfied. Also, they were able to assist me with another repair issue unrelated to the accident. And yet again, my expectations were met and I was totally satisfied. Those that I worked with directly were Tony C., Chad B., and Melissa S. All great folks who I respect and have my at most confidence. Caliber Collision McNeil is a Five Star facility. 100% thumbs up!" - David B.May 26, 2020
"I was presented with the choice of several auto repair shops located in Northwest Austin to repair my truck. Out of those presented, I chose Caliber Collision off McNeil Drive to perform the work... more" - AltafMay 25, 2020
"My car was repaired to my satisfaction by Caliber Collision. Had a minor problem which was promptly corrected after Chad intervened. Chad was exceptional in his dealings and delivered the car in great shape."
"I strongly recommend McNeil caliber collision to everyone. I have taken cars to this place for a couple of years now. The first time Justin took a very good care of my car. The body of my 16 years old beat up minivan looked amazing afterward. He even paid for an extra day of my rental car when my insurance denied it. Joe was the next person we met when I took my daughter's car in. He managed to fix our car free of charge. I'm completely satisfied with prices, workmanship, and customer care at caliber collision at McNeil location.." - Maryam
"There is not a drop down for the 132322 N. RR 620 Austin, Texas 78750, so I put the nearest location on the list. My review:
Shayleen Powell was outstanding in the handling of my car repairs. She definitely deserves a "10" in all categories. The repairs were done sooner than the original estimate, which I appreciated. The technicians that did the repair work also deserve a "10" for their efforts. I am totally satisfied with Caliber Collision and recommend this location. As an aside, I never received the short survey in April for the repair work. So I am sending Caliber Collision the survey by this method. Any question that would be in the survey deserves a "10 - the best!"
John" - John
"I was blown away by the outstanding customer service shown by your estimator, Cory Simon! Cory was prompt and courteous throughout the claim process - going above and beyond my expectations by showing genuine compassion for my situation, walking me through the process and engaging me in a polite and professional manner. It's not all that often that I am delighted by an employee's care, however I certainly was in how Cory managed my experience. Thank you so much for hiring such a wonderful employee!" - Doug
"Had a very good experience with this location. They were very professional. Kept me updated with the progress of the car and finished work before time. One suggestion: As this location is closed on weekends, it would be really helpful if you have a drop box for the keys. We do not have to make a separate trip just for the keys to be dropped off." - Sanghamitra
"Excellent workmanship and repairs. They kept me informed along the way." - Elizabeth
Rated 5/5 based on 10 customer reviews.
- Brooke Hampton