Aug 7, 2020
"Lloyd (Owner/Franchisee) is not only a wonderful people-person, he is very good at what he does. He was able to see and explain to me what work would possibly need to be done on my car by just looking at it. I was kept updated through out the whole process via text message. Then, dropping off the rental and picking up my own car (even taking out and uninstalling a HUGE carseat) went quickly. If I EVER (Praying I won't!) need a body shop again, I'll come back to Caliber Collision in Concord! Our car now looks BETTER than when we bought it!" - A BokerJul 28, 2020
"Lloyd was excellent! He educated me on the process of the repair when I went in for an estimate. He also provided real time updates, via text, on where his team was in the process of the repair. Additionally, the repairs were complete in less time than anticipated, thus I was able to pick up my vehicle early." - Siera BarrinoJul 22, 2020
"Very great customer service! They stayed in contact with me through the whole process, made sure I understood everything and was aware of all charges and even gave me a quote for other damages for no additional charge! Thank you! 😊" - Andy GreerJul 14, 2020
"Friendly people. Kept me updated every step of the way. They did a great job and did it faster than originally estimated." - Simply Tee PoetryJun 18, 2020
"This shop is a diamond in the rough. As a single woman going into a vehicle repair shop, I am always on edge, despite the fact I was only going for an insurance appraisal. The staff is very professional and accommodating. The technicians, spoke layman's terms, gave me the options, and suggested the best (not most expensive) solutions. Thank you so much to the team and my technician Mr. L. Love. I'm grateful." - Natalie HathawayJun 13, 2020
"Excellent work in record time Mr. Love made me feel very comfortable customer service like I've never seen easy to talk to & very understanding respectful of you & your vehicle again thanks you made this repair to my car as painless as possible ⭐️⭐️⭐️⭐️⭐️" - Brandon HaganMay 14, 2020
"Had some pretty deep scratches from front bumper to middle of driver door, from a inexperienced driver. Insurance of driver paid for repairs. Took it to caliber collision and they bot only were professional but they did an incredible job on the repair. Above and beyond the call of duty. Would recommend these guys to anyone." - Kathryn FoxMay 12, 2020
"After an unfortunate accident, John and Lloyd went ABOVE and beyond to repair my car, fix previous damage and vacuum the inside. They were extremely supportive of me as an ER nurse and very kind/timely. Highly recommend."
Rated 5/5 based on 7 customer reviews.
- Katie Thompson