Jul 20, 2020
"Positive: ProfessionalismGreat service, quick with repairs and very helpful!! Thank you so much! Robert was AWESOME!!!" - Shan JohnsonJul 19, 2020
"These guys did a great job for us! Robert was our service advisor, he was easy to work with, really great keeping me in the loop the entire time, and he delivered on time with a perfect repair! There were a couple of other nice extras that made this process easy. They cleaned the inside and outside of my SUV which saves me the time and expense to it myself. Also, they coordinated with the rental car company for me and had the rental there for me in advance and I just turned it into Caliber when I picked up my car! Happy we chose to do our repairs here." - Heather SilveyJul 2, 2020
"Very fast service and Robert kept me updated on my car's progress. They also can send twice weekly updates if you have a longer repair. Their work includes a lifetime warranty for any defects. My car looks great (just had some denting and scuffing to back bumper from an accident) and they gave it back sparkly clean. Wheels shined and everything." - TD H.Jul 2, 2020
"The experience was great from beginning to end. My car looks brand new, again. Robert over-communicated progress and kept me completely informed. The work done was outstanding, completely professional from the receptionist to the car wash at the end. I could not have asked for a better experience. These guys are the best!!! Thanks again, Robert A+ service." - TD H.Jul 2, 2020
"The experience was great from beginning to end. My car looks brand new, again. Robert over-communicated progress and kept me completely informed. The work done was outstanding, completely... more" - TD H.Jul 2, 2020
"The experience was great from beginning to end. My car looks brand new, again. Robert over-communicated progress and kept me completely informed. The work done was outstanding, completely professional" - T.D. HathcockJul 2, 2020
"Positive: Professionalism, Punctuality, QualityRobert was great. Over-communicated progress and kept me completely informed. the work done was outstanding, completely professional from the receptionist to the car wash at the end. I could not have asked for a better experience. These guys are the best!!! Thanks again, Robert A+ service." - Teri StageJun 23, 2020
"Positive: ProfessionalismWent in for repairs and Jeremy Riley kept me informed the entire time. Very professional. If I could give him more than 5 stars I would! I highly recommend him!" - Janet ZavalaJun 23, 2020
"I was very shocked with my car. I never thought it would look like it did the day I bought it! During stressful times right now, I thought it would take forever for me to get my car back, I received my car back quicker than I thought I would! Thank you so much Jeremy for everything!" - james cutlerJun 23, 2020
"Positive: Professionalism5 stars across the board! During a very stressful time in my life Jeremy made it less stressful! I appreciate him for all his help. I will be recommending him to family and friends. Hopefully never have to go through this again, but if I do will definitely be going back to him." - Colleen
"I highly recommend Caliber Collision in Grapevine Texas. Haley and Robert were both very professional and courteous yet also very welcoming and friendly. I received phone calls every few days letting me know where my car was in the repair process which I very much appreciated. The car was ready a day earlier than expected and I was so thrilled to get it back. It looked all shiny and brand new again! The team did an excellent job of repairing it!! I will recommend them to anyone I know that needs collision repair. Hopefully I won’t need them again but if I do this is where I will come! Thank you guys!!"
"I want to thank the receptionist, Jordan. Jordan was attentive, approachable, courteous and friendly.
I appreciate the gentleman who called me about my vehicle, his name is Mitchell.
Mitchell was spot on and responsible. He was exact in his explaining the issues concerning the repair, and the care of the vehicle. He went above and beyond, he is a very honest and helpful man.
I would like to commend you for hiring such honest employees.
I hope that you will extend my thanks to Jordan and to Mitchell. And please pass this information on to your supervisor, manager, regional office and CEO. I want management to know that Jordan and Mitchell are the reasons that I will be recommending others to Caliber Collision for future repairs." - Anthony
"Caliber Collision is great, but the enterprise people dont know what they are doing. Ive been waiting an hour now for a rental because they couldnt find my name. Then they find my name, says they will be right back and im still waiting. Not happy" - Lindsey
"No place to provide a review---My experience with this location was superb. They repaired perfectly my wife's Expedition--great customer service along with perfect technical rebuild." - Chris
"bret harris, was excellent, very professional, and he made sure the repair was done excellently . I ws very satisfied with Bret Harris as my service agent and would ask for him again sincerely Mary Kelleher" - mary
"The initial repair was quite disappointing, due to a few nicks incurred during the repair. After further touch up the car looks like original again. Great job guys." - Ernie
"I recently had repairs done on my 2014 Fusion. I could not be more pleased with the results and exceptional customer service I received from this facility in Grapevine Texas. Will Wample and Mitchell went above and beyond to meet and actually exceed my expectations. It was a stressless and seamless experience with the finished repair done earlier than expected. Your team at this location deserves special recognition. Thanks for a stress free job well done from my perspective.
Paul Smith" - Paul
"The customer service at this location was top notch! Bret Harris kept me updated through the entire process. My vehicle looks better than new!" - Cynthia
Rated 5/5 based on 11 customer reviews.
- antoinette thompson