Jul 6, 2020
"The young lady that runs the 19th street store is so professional and nice, we connected on a personal level. The shop was clean and convenient two blocks from my job. The best part about the experience was when I picked up my car it looked like it was waxed and polished the inside was vacuumed and it smelled really good. Any body work needed please take your car to this specific location." - K M.Jun 22, 2020
"Genevieve in the front office is INCREDIBLE -- she is direct without being pushy, obviously very knowledgeable about cars and the insurance process, and genuinely made me feel that she had my best... more" - K M.Jun 22, 2020
"Genevieve in the front office is INCREDIBLE -- she is direct without being pushy, obviously very knowledgeable about cars and the insurance process, and genuinely made me feel that she had my best interests at heart. After a long back-and-forth with my insurance about damage from a sideswipe, I ended up at Caliber. (The only Prius in the shop with a problem other than a stolen catalytic converter, she said!) Genevieve not only walked me through the damage from that accident thoroughly, but was also super straightforward about other issues and what did/didn't need to be addressed. For example... That piece of plastic in the bottom front of my car that fell off that I had assumed was essential? She was like: nope, don't worry about replacing that, it doesn't actually serve any purpose. Also this mystery thing dangling from a wire is vestigial, just tape it up and nothing bad will come of it. Meanwhile, my car had some paint damage on the same side as the accident, which had always struck me as a nuisance but no biggie. But she pointed out that repairing only the damage from the accident but not this additional piece would end up looking crummy -- and I would need to pay an additional ~$800 for that work. When I was hesitant to shell out that much for cosmetic work on a 12-year-old car, she totally got it and explained to me that my insurance could also write me a check for the estimate, which might be the best resolution in this situation. (She also mentioned a third option of cashing out from the estimate and taking the car to another shop, but cautioned against this.) I REALLY appreciate that she took the time to walk me through the options and share her professional opinion about the pros and cons of each. Sooooooo when my catalytic converter was ACTUALLY stolen less than two weeks later, there was no question about who to go to -- I trust that Genevieve will have my back." - Julia C.Jun 8, 2020
"Genevieve and her team are great. This is my second time getting my Audi fixed with her and they kill it every time. My first visit, it was barely a week before I got my car back. This second time... more" - Julia C.Jun 8, 2020
"Genevieve and her team are great. This is my second time getting my Audi fixed with her and they kill it every time. My first visit, it was barely a week before I got my car back. This second time (during COVID) it took a bit longer because of the team being smaller and the damage being more extensive, but the same care and detail went into my car on both visits. They worked well with my insurance and got my car taken care of. Genevieve is a boss and she is very knowledgeable. Definitely trust them with your car!" - Angela H.May 26, 2020
"Hi everyone I just got my car back From these guys here and they did a phenomenal job To my car in excellent excellent customer service, I just wanna thank you guys must again and I will be referring my friends and family to you guys thank you so much, Oh yes they also sanitize the car inside and out thank you guys so much bless you and stay safe." - Sandra D.May 4, 2020
"My car was vandalized & this shop was my insurance shop. I didn't get the work done because they ended up totaling my car. However, the way I was treated here from my arrival to the end was excellent. All the staff & especially Andrea were gracious as I went through the difficult process of releasing of my vehicle, a tak that is never easy but perhaps even less so due the pandemic & shelter in place orders. When I once again have a car I will consider them for my service needs." - Chris MctigueDec 26, 2019
"Nice n fast n good service"
Rated 5/5 based on 8 customer reviews.
- Vonetta Breckenridge