Aug 10, 2020
"Great experience overall. The employees here are awesome and very helpful. My car was stolen on July 2, 2020, then recovered in San Jose on July 18th. I worked it out with my insurance and they actually recommended Caliber Collision. I was at first hesitant because I've had a pretty terrible experience at Cooks Collision, and they sounded like a rebrand of them. But I took a chance and had AAA tow my car here. From the get-go on the phone they were really helpful and sympathetic about my car situation. Scheduling with them was a breeze, and upon meeting them they were extremely friendly and helpful. They were professional from beginning to end and made the whole process with my insurance really easy. I'm glad we have a decent body shop here in Redwood even if they are a franchise." - Sherri G.Aug 7, 2020
"Liz, Bryan, Manny, and their whole team have taken great care of me and my car twice now in the past couple of months. The first time they had to deal with my insurance company and they did a number of repairs to the rear end of my car, requiring getting new panels and parts as well as dealing with electrical, etc. Brian consistently called me to let me know the progress and what I could expect. They found a couple of little problems not related to the accident and solved those problems free of charge. I was very happy with the condition of my car when they finished the repairs. The second time, this week, all of a sudden for no reason the rear lift gate stopped working. Liz and her team spent all day yesterday trying to figure out the probelm and finally ended up taking the car to the Lexus Dealership to consult with them. Turns out my husband inadvertently pushed a button that disabled the rear lift gate (who knew there was such a button?). Problem solved! Between driving me to and from work, and taking my car offsite to the Lexus Dealership, and all the hours the Technician spent trying to figure out what was going on, Liz and her team spent a lot of time on me and my car. Their charge? ZERO. Other people have recommended Caliber Collision to me in the past. Now I too can attest that they are honest, hard-working with excellent results, and they provide great customer service. -Sherri G" - Stephanie V.Jul 15, 2020
"I just recently had my car backed into and the other party I decided not to go through insurance to have it repaired. He recommended Caliber Collision Auto Repair, so I agreed to take it here. Since Caliber is also AAA accredited, I figured that it would be a trustworthy and reputable place in the event that we could not reach an agreement for the other party to to repair my vehicle, and I would have to file a claim through my insurance. From the intial scheduling of the consultation which was at a time that was convenient for me to getting an estimate from the general manager, Elizabeth Washburn, the process was quick, easy, and stress-free. Liz made me feel extremely comfortable and was super helpful. She did everything she possibly could to reach the budget that was discussed between the other party and I in order for us to reach an amicable settlement and pay a reasonable price for the repair. BMW parts are expensive, but Liz was able to DROP the price of the original estimate by more than $1,500! She even went the extra mile of contacting the other party to make the payment, which he was ultimately happy with considering the huge price drop. Furthermore, Liz and the Caliber Collision team were able to repair, paint, and detail my car in less than a week! They were also very good about keeping me updated on the status of my car. Not only was the quality of work done excellent, this repair shop is HONEST and TRUSTWORTHY in comparison to my past experiences dealing with many other auto repair shops. I'm extremely happy with the quality of repair of my car and I would def recommend this auto shop to my friends and family. I will def take my car here again in the future if any other problems arise. This is an auto repair shop that genuinely cares about the quality of service they render and their customers' satisfication. If you have a similar cosmetic repair needing to be done to your vehicle, this is the place to take it! Ask for Liz Washburn and she will def take good care of you and your car! You will not be disappointed! 10/10! :]" - Epic 312Jun 24, 2020
"Employees were friendly and tried their best to keep costs down. Don't really have any gripes, definitely go here if you're nearby and need some repairs." - José A.May 31, 2020
"Good customer service, fast work, good people!! They made me feel welcome like they care about my car, and they did a very good work painting to my car. They removed all the scratches and chips." - Germane V.Apr 11, 2020
"I dropped off my car for a door scratch repair that another body shop told me would take 1-2 weeks to repair, I had my car back in 2 days from Caliber and they took care of the door chips at no additional cost! Their manager Elizabeth was incredibly professional and took the time to go over everything with me. I appreciate that considering it looked like they were very light on staff due to the pandemic. I have another car I'm bringing to Elizabeth next week because of the excellent quality of work and professionalism displayed by her and her team." - Branden KirkmanMar 23, 2020
"This was my 2nd time coming to this location and each time was awesome, they really help you out here. My car was done in 4 days of dropping it off and it looked fantastic!" - Lee D.Mar 23, 2020
"Brought my car here after an minor accident. This will be my 2nd time bringing it here. Each time I came here they have been awesome. Byran, Mike, Uriel treated me and my car awesomely. Each one went above and beyond to make sure I was taken care of. They finished my car within a week and gave it a good wash. You won't be disappointed coming here." - D. SmithJan 31, 2020
"Mike was great. Repair was timely."
Rated 5/5 based on 9 customer reviews.
- David P.