Aug 12, 2020
"Best customer service ever. Floyd, Sara and The manager (forgot his name) were the best. Car repair was great and the customer service was unbelievable. If you have a business go askj them about customer service, it is almost non-existant these days,but they have it figured out." - Taissa LytchenkoAug 4, 2020
"I am absolutely thrilled by the service I received at this location! I had major body work done on my car in February at one of their locations in California, and was very happy with the service I received. I live in Reno and recently came across some issues with the alignment, so I called their location here to take a look. Mark personally took care of my car from day 1, including driving it to the other Reno location to get the work done, making sure that I only have to be in contact with one person regarding my car. The work was done quickly & efficiently, and I had it back the next day. He informed me about the details of the work and remained in contact with all the updates. Overall, the service was genuine & of highest quality, I highly recommend this shop!" - Tammy S.Jul 29, 2020
"The ranking says it all! Floyd Hernandez and his team were compassionate, helped ease a stressful situation, and were all around wonderful to work with! I would highly recommend Floyd & his amazing te" - Tammy S.Jul 29, 2020
"The ranking says it all! Floyd Hernandez and his team were compassionate, helped ease a stressful situation, and were all around wonderful to work with! I would highly recommend Floyd & his amazing team at Caliber Collision Reno." - Barbara AholaJul 11, 2020
"Our insurance referred us to Caliber Collision for repairs and we found them to be very well organized, kept us updated, detailed info and everyone I spoke with was professional at all times. We are from CA and our daughter was a student in Reno, and at first I thought about bringing the car back to a local body shop. After my first contact with them, we decided to leave it in their care. They really wanted to be sure everything was perfect before my daughter brought it home since there was a little suspension damage and knew she had a bit of a drive back to CA. We could not be happier with their service and results. Our insurance company was happy to hear they referred out a top notch company. Thank you Caliber Crew!" - angie PerryJun 30, 2020
"My brand new 4 runner was scratched on the rear passenger door by skis in the garage, they fixed it perfectly, and quick!!" - Edward J.Jun 30, 2020
"To all the employees at Caliber Collision, Thank you !! from the time you arrive, its nothing but friendly smiles, quick service and great pricing !Do what you do Caliber !!" - Angie G.Jun 29, 2020
"Caliber Collision? The BEST! Very professional, they did an awesome job on my car. I highly recommend them!"
"Great service and work. They finished on time as promised. They survey is cumbersome and could be improved." - Bill
"I want to thank Mr. Tim Ruff of your Harvard location for an excellent job on my car repairs. Not only was it completed on time as promised but Mr. Ruff stayed late on Tuesday so I could drop my car off for the repairs, then he really went above and beyond when I was have difficulty getting a ride to pick up car, he actually delivered to my home. I am totally satisfied with Caliber's quality of work and the way I was treated by management. I will refer any and all of my friends to Caliber should they need any type of Body or paint repair on their vehicles.
Thank you again Mr. Ruff for your superior customer service." - MaryAnn
"Tim and his team are wonderful! From the moment I brought my car in they went above and beyond my expectations of addressing my car's problems and finding the best solution for me, both financially and timely. Every interaction was positive whether it was on the phone or in person, and I appreciate how honest and accommodating they were throughout the whole process. I never felt like I was being scammed or taken advantage of as can be common when you're a young woman. I felt valued and respected and would highly recommend this location to anyone needing bodywork. I will never go anywhere else! They take excellent care of their customers!" - Delaney
"Thanks to Tim Ruff and Caliber Collision for a prompt and effient job on repair to my car Thanks You" - gene
"Great work. They kept me informed every step of the way. I would recommend highly." - Terry
"Great communication, service and the work was excellent" - Bruce
"Job was completed after minor problem and was finished like new. Manager Tim was great to work with and I would recommend Caliber." - Nick
"Caliber got my car in and out in under 1 day and did a fantastic job, the car looks great" - W.
"Tim is the BEST Body Shop Manager in the business! Quick, reliable and always communicating.
Caliber sets up an auto texting system that informs you how far along your auto is in the repair cycle. For example, if parts are delayed, you get an immediate text that informs you that the completion date MIGHT be set back by X days due to additional parts ordered. It usually doesn't change the completion date, but it gives them a cushion just in case, shipping and weather being what it is.
Personally, I think it's brilliant! I got one text telling me my Terrain was doing ver well and was very happy here" (that's kind of funny, you must admit). Everything was going smoothly so far and it looked like the repairs would bad completed on time.
Now, you know they didn't HAVE to tell me that, but giving me a little update on my poor wrecked vehicle was neat. It was as if they were taking care of one of my kids, even though it's really just a hunk of steel.
LOVE THESE GUYS!!! ⭐️⭐️⭐️⭐️⭐️" - Gina
"I received the most professional and complete service from this shop that I have ever had in my life.
I had had only a couple other experiences with Auto Body Shops in my life but this one was the best by far.
Thank you Caliber Team :-)" - Bob
Rated 5/5 based on 7 customer reviews.
- Linda M.