Aug 13, 2020
"This is a long overdue stellar review of Caliber Collision. My husband had been rear ended 3 times in the span of 1 year commuting to work on the 405. The first 2 accidents were minor and quite easily fixed. The last time he was hit caused major damage to the rear of his vehicle. Our insurance company recommend Caliber to us and I'm so glad they did. They worked seamlessly with our insurance company and saved us a lot of back and forth. The repair took some time but Armen and his team did a great job of communicating timelines and letting us know if there were going to be any delays. Looking at my husband's car, you would have NO IDEA any work was done or that is had been damaged. Looks like new! Highly recommend!" - Kelly C.Aug 13, 2020
"This is a long overdue stellar review of Caliber Collision. My husband had been rear ended 3 times in the span of 1 year commuting to work on the 405. The first 2 accidents were minor and quite easily fixed. The last time he was hit caused major damage to the rear of his vehicle. Our insurance company recommend Caliber to us and I'm so glad they did. They worked seamlessly with our insurance company and saved us a lot of back and forth. The repair took some time but Armen and his team did a great job of communicating timelines and letting us know if there were going to be any delays. Looking at my husband's car, you would have NO IDEA any work was done or that is had been damaged. Looks like new! Highly recommend!" - Tim T.Jul 28, 2020
"I recently needed work done on my truck due to theft and I was in the beginning stages of working out a claim with my insurance. I work down the street from Caliber Collision Valencia and just happen to be walking past their location on my lunch break. I decided to go in and ask for an estimate to get an idea of what might be needed to fix my truck.I met a gentleman named Garrett who was very cordial and took the time to look at my truck and discuss my options to get it fixed and back to normal. It just so happens they work with my insurance company often and he suggested I share the estimate with my insurance. They said I could take it to Caliber if I preferred and they would allow the claim to be handled there. I was very happy about that because I appreciated the time Garrett took to help me and I felt he was someone I could trust to take care of my truck.I was right it turns out! He could not have been more professional and helpful and really made the entire transaction smooth and easy.I feel lucky he was the one I met that day and that he was able to handle my claim. He was a true gentleman and I would recommend him highly.Thank you for all your time and effort Garrett, it was greatly appreciated." - Tim T.Jul 28, 2020
"I recently needed work done on my truck due to theft and I was in the beginning stages of working out a claim with my insurance. I work down the street from Caliber Collision Valencia and just happen" - W E.Jul 24, 2020
"AAA sent me here to have my car repaired. From day one, this place was great! Garrett was the employee I dealt with, and he did a fantastic job. He went over everything with me when I dropped my car off, told me he'd get it done as quickly as possible (and he did), and kept me in the loop the entire time with text messages and a phone call. Him, and the other employees who worked on my car did an awesome job. You can't even tell I was rear ended. Car looks brand new! Another great part of my experience here, is my car was cleaned inside and out. They did a full detail of my car. It was so so nice of them! Thanks for making my experience a great one! I'd for sure use this place again!" - W E.Jul 24, 2020
"AAA sent me here to have my car repaired. From day one, this place was great! Garrett was the employee I dealt with, and he did a fantastic job. He went over everything with me when I dropped my car o" - Declan E.Jul 22, 2020
"Amazing service! They took care of me very quickly to get me back on the road during a road trip. Friendly staff and great work done!" - Declan E.Jul 22, 2020
"Amazing service! They took care of me very quickly to get me back on the road during a road trip. Friendly staff and great work done!" - Monika L.Jul 12, 2020
"Jamás pensé que me iban a atender de manera extraordinaria en este taller mecánico , uno comienza a ser bien atendido desde que llama para hacer cita (Nancy creo así se llama la recepcionista ) me atendió muy bien desde el inicio hasta el final, al Igual que el Señor José quien me estuvo informando paso a paso el proceso de reparación de mi vehículo , siempre en laMejor disposición de atenderme en mi idioma ya que el idioma inglés no lo manejo al 100% y la verdad el trabajo puntual e impecable . Muchas gracias recomendaré este taller mecánico a todos mis amigos ///// I never thought that I was going to attend in an extraordinary way in this mechanical workshop, one begins to be well attended from the moment you call to make an appointment (Nancy I think this is the receptionist's name) Mr. José, who was reporting the repair process step by step of my vehicle, always in the Better disposition to attend me in my language since the English language is not 100% handled and the truth is the punctual and impeccable work. Thank you very much I will recommend this mechanical workshop to all my friends"
"Cannot compliment the customer service enough. I was always kept up to date with what was going on with my car. The staff was always kind and friendly." - Jennifer
"I am a returning customer with Caliber Collision - I have probably had damage repaired there 5-6 times over the past 10 years. I always go back to Caliber because they really understand how to take most of the pain out of the whole situation you have to deal with after an accident. Very courteous and understanding, and they provide an excellent level of service including organizing rental car pickup and dealing directly with your insurance claims adjuster (which can be challenging). I have always had my damage repaired in an expedient time frame at an excellent quality. I wholeheartedly recommend Caliber Collision to anyone who appreciates good service and high quality work!" - Morten
"GREAT SERVICE !! Quality work and customer service. My Nissan was not only repaired on time, but was done right and my car now looks like new. They took care of all of my concerns, each detail including a stain I was told by others it couldn't be removed. They are friendly, professional and very helpful. Highly recommend this location ! Thank you !!
Carmen" - Carmen
"Craig, Armando, Christina, and everyone else were a pleasure to work with. Very knowledgeable and open to discussion on all subjects. Thank you again for all your help!" - Jim
"100 % Happy!!!" - Connie
"Great Customer Service. My vehicle was finished before the time allotted. The quality of work was great, I can't even tell my vehicle was fixed and repainted. They even had the rental company pick me up to get a rental car. I'm a very satisfied customer." - Geri
"Craig and his team has exceeded my expectation on this vehicle. I'm extremely happy with the repair with the level of workmanship." - Jason
"Craig was absolutely excellent. He addressed all my concerns and made me feel like the first and only customer he had to work with. Great experience and although I hope I don't need repairs in the future Caliber will be my choice for repair! Thank you!" - Michael
"the service is fantastic.
Especially service advisor, Mr. Steven Menendez is friendly, honest and very professional. He deserves a lot of credits for his service." - boo
"After a botched repair at another Caliber shop and a very negative review I was contacted by the manager of the Valencia CA store. Craig contacted me and suggested I bring the vehicle down to his shop ( 110 miles away) for an evaluation. After a phone conversation I agreed. At his shop he agreed the repair was not correct told me to leave it and he got me a rental car at their expense. Unfortunately for him the repair became very complicated and extensive but they didn't give up. It took some time for the repair and replacing some parts that had been installed (non OEM parts) with the correct parts we got our car back. The repair was excellent, the attitude, and professional manner with which this matter was taken care of made it a pleasure to work with Caliber Collision. Craig and his staff should be commended for a great experience. Thanks Mike" - Michael
"The staff are very professional, helpful, knowledgable, and easy to deal with. The quality of work is very satisfying, and they truly stand behind their work. I certainly recommend them to anyone who needs car body service!" - Ali
"Awesome job on my Honda civic! Very Happy with repairs, Paint matches nicely, Garret was great at keeping me informed the whole time on the process of my car, and it was done before original time estimate. I highly recommend them!" - Tina
"Customer service was excellent - very proactive. Set a schedule so they could preorder the parts and then had the work done in only 2 days." - Lisa
"The best auto repair company that delivers what they promise. That is the exact definition of trust! Craig Warren, the manager could not be more reassuring
He is courteous & a professional people oriented person who delivers confidence.
George from Valencia." - George
"I am amazed at the quality of work that was completed on my car. These guys are the best!!! I highly recommend them." - Andrew
"unbeatable customer service! they go above and beyond to make sure thier customers are happy. my car was compleated early and it looked wonderful . i highly sugest this shop!" - jennifer
"The best! Besides being friendly and curteous, my van was fixed to perfection. Yes,the work was that good. The garage in Valencia is the place to go." - Laura
"Have had 3 cars in at various times. Staff is friendly, knowledgeable, and easy to work with. Would definitely recommend Caliber." - Anne
"We only took our van to Caliber because the insurance-recommended shop was closed on Saturday. Wow, am I glad it was. First, the repair was finished a day earlier than estimated. Second, the van looks brand new, inside and out even though the damage was on the outside of the van. Third, the customer service was the best I have ever had...from any business. Josh kept me in the loop with almost daily phone calls. I cannot recommend this place enough." - Wendell
"I needed a part, which I purchased from a dealership, installed on my car. The dealership quoted a labor cost of approximately $200 and they said they would need the car all day. Frustrated, I called Caliber, where I have had other vehicles repaired in the past when involved in accidents. They have always done exceptional work, their customer service is AMAZING, and their facility is extremely clean. In this particular instance, the Manager of their Valencia location, Craig, answered the phone when I called to inquire about appointment availability. I explained that I needed the part installed asap because my time off of work was limited. Even though their staff was already busy with other appointments, he made arrangements for me to stop bye and have the part installed the same day in a matter of minutes, while I waited. He literally dropped everything he was doing to help me personally. The car looks amazing, like I just drove it off the showroom floor and it cost me nothing. I unequivocally recommend Caliber to anyone for all of your auto body needs! Best experience I have ever had with regard to anythi g auto related. Thanks Craig!!!" - Aaron
"I had such a great experience at Caliber Collision Valencia! I came in after a very traumatic car accident, and I needed an axle replacement. I was very distressed because I didn't know if I would be able to afford the service since my husband (who is deployed) and I are on a military budget. Craig, the manager listened to my concerns and understood my situation. He went out of his way and made a lot of phone calls to make the entire repair affordable for my husband and I, and I could tell he really cared about the safety of my vehicle and was not concerned about making a profit from me. He even set me up with a rental car, on the house, to make sure I made it home safely to San Diego while my car was being repaired. The workers there were kind as well and went above and beyond to make my vehicle safe without costing me a fortune. I ended up having to pay half the price I originally thought I would have to pay, which was truly a blessing! It is so nice to know there are still businesses that truly care about their customers as much as these folks do. They deliver on their promises and do everything they can to make sure the repair is fast, affordable and thorough.They helped to put my worries to rest after a stressful accident, which is a priceless gift, especially to military families going through deployments! Thank you so much Caliber, from both my husband and I!
-Hannah" - Hannah
"I just wanted to thank you for the repairs you performed on my car. I have had this car for 12 years now and dealerships have not been able to do for my car what you have. She looks great and I am very appreciative. 13 years old and would like to keep her for another 13 if at all possible. Will/Would recommend you any time I am asked about a repair shop. You treated me great and did what you said you would do and more. Thank you again! Sincerely." - Rod
"I write this having now been a five-time repeat customer of all the grand folks at Caliber. You know you have found a treasure when a service team sweats all the details, won't let loose of a car until it is just RIGHT! Minor scrapes, major dents, paint issues, re-sprays, fender replacements. You name it, I have been in and out of the Caliber shop repeatedly, and the experience is always "above and beyond." Joe Hammond takes care of my wife's car, treats her special. Craig Waring gets to deal with my car, my son's car, all the really nasty stuff. End of the day, the Caliber Team is just great people, great communication, fast service, fair pricing. I even jinked up the front bumper on my Mustang, thought I was looking at $1,000.00 worth of work. I dropped it off, head down, in the morning, picked it up later in the day, good as new. Cost me a wink and a smile as the fix was realitvely straightforward for this team of Ultimate "Car Guys!" I would never take my vehicles anywhere else. Period." - Scot
"The best people oriented staff in the West run by Craig Waring.
Great job." - George
"Did a great job! Everyone was friendly, helpful and Floyd kept me up to date on the progress of my car repair. Would highly recommend to friends and family." - Rea
"Highly recommend! This group is not only provides great customer service, but also delivers excellent service and workmanship!" - Karen
"great job would use them again" - peter
"My life was turned upside down when I was involved on an accident. Joe I believe was his name was exceptionally professional in managing my car repairs and deliver the product back to its original shape on time. Extremely easy to work with, customer experience is their priority. I will recommend this shop to anyone, they work with appointment so they are not overwhelmed by the amount of work and can deliver on time.
Thank you." - Apollo
"Very happy with services. Would definitely recommend them to friends and family!!!" - Kimberley
"Caliber was great! They kept me updated on the progress via phone and email and I am very happy with the repairs." - Darlene
"High quality work, professional and congenial staff, a pleasure to do business with, it is highly appreciated, thank you much Caliber!" - Ed
Rated 5/5 based on 9 customer reviews.
- Kelly C.