Jul 30, 2020
"I highly recommend Caliber Collision in Burbank. I set up an appointment through a chat line instead of waiting for a long time on the phone. It was very simple and fast. I was sent an email with instructions on how to upload pictures of my car and was reminded when to drop it off. Being in a car accident is stressful, but through the process Craig was very profesional and kept me informed on the status of my car. My rear left passenger door, tire, and panel were hit by a car and had to be replaced. Craig gave me realistic expectations on how long it would take to fix it and what my car needed. As it got closer to my car being finished he updated me daily and even fixed non-related paint chips last minute at my request. Something he did not have to do. My car looks brand new like nothing ever happened to it. Thank you Caliber Collision for doing great work on my car and thank you Craig for the outstanding customer service and kindness. I would bring my car here again in the future." - Erika G.Jul 30, 2020
"I highly recommend Caliber Collision in Burbank. I set up an appointment through a chat line instead of waiting for a long time on the phone. It was very simple and fast. I was sent an email with inst" - Likita N.Jul 29, 2020
"Great service again, great and affordable job on my car 3 years ago; had rear view view mirror replaced today having bought it elsewhere. My $75 replacement fee was waived! Thank God my insurance comp" - Likita N.Jul 29, 2020
"Great service again, great and affordable job on my car 3 years ago; had rear view view mirror replaced today having bought it elsewhere. My $75 replacement fee was waived! Thank God my insurance company introduced me to this shop. Thanks Gordon!" - Sandra B.Jul 20, 2020
"Caliber Collision is the absolute best!! So considerate and helpful. Communication is top notch and so is their work. Couldn't ask for better!!" - Sandra B.Jul 20, 2020
"Caliber Collision is the absolute best!! So considerate and helpful. Communication is top notch and so is their work. Couldn't ask for better!!" - Lara S.Jun 24, 2020
"Top rated service, friendly, honest, informative, so very accommodating and helpful. My boys were in an accident (college students in LA) in our leased Toyota. They were so assuring and walked... more" - Lara S.Jun 24, 2020
"Top rated service, friendly, honest, informative, so very accommodating and helpful. My boys were in an accident (college students in LA) in our leased Toyota. They were so assuring and walked them through everything, worked with me over the phone and took care of all the details working with the insurance company, so I didn't have to worry about anything being so far away from them.. (and we have COVID going on on top of it.) Car returned looking brand new today!! I am so happy we chose Caliber Collision and highly recommend this shop to anyone looking for a quality repair and friendly service. Our car is leased so it was super important that the job was done right. Thank you, Caliber Collision, Craig and the whole team!!" - Emily P.Jun 13, 2020
"Thank you to Craig for helping me get the scratches on my car fixed after a hit and run. It looks like it never happened and they did it super fast. I would recommend coming here!" - Emily P.Jun 13, 2020
"Thank you to Craig for helping me get the scratches on my car fixed after a hit and run. It looks like it never happened and they did it super fast. I would recommend coming here!" - Mark
"Please personally thank Anthony and Mish at this location on Victory Blvd, in Burbank, CA for helping me beyond to not only fix my car, and my wife's car in the past year. These are employee's that are paramount to your growth and success as a company. The customer service has been tremendous. Anthony and Mish are rare. They care about the stress of not having a car in Los Angeles for any length of time and all they want to do is satisfy the customer and offer tremendous advice to get back on the road. Thank you Caliber for another great experience, but thank you Anthony and Mish personally at this Burbank, CA location on Victory Blvd for demonstrating top notch service in a climate where this is rare. "
"Paul Joseph at Caliber Collision in Burbank, CA, was extremely cooperative, polite, informative, helpful, and above all, truly awesome. It was an absolute pleasure to be able to entrust Paul and Caliber Collision with my auto repairs (and leave with excellent results). I look forward to Caliber's service in the future. Thank you! I can't tell you enough how appreciative I am." - Chung
"This place puts made in China parts on my brand new car. The Dealer now said my car is no longer under warranty. Call your Dealer before bringing it here." - Carlos
"Everyone at the Burbank store was amazing. Paul & Mike took great care and pride with the repair to my 2012 Ford Escape. I will recommend this store everyone I know." - Barbara
"The work was extremely well done. The whole process was professional and courteous. I can't recommend them high enough." - Jim
"This place is great!!! Hayk was amazing! He kept me up to date and the car was done in a timely manner. I would definitely recommend this place." - Gabriela
"I felt so well taken care of throughout this process and love how my car looks. Thank you so much!" - Robin
"My Service Advisor Paul Joseph was excellent, very thorough and kept me updated via email which was extremely helpful/ The woman at the front desk was very helpful and welcoming. I would highlyy recommend Caliber Collision Centers to someone else." - Anthony
"Loved the exceptional service and professionalism. Was very impressed with the quick turn around time of my vehicle. Loved the email updates on the status of the car. The car looks beautiful and so far appears all is in order. We just picked it up Tuesday and will let you know if all is well. Thank yo so much for making this horrible experience an easier one to adjust to. I will highly recommend your service to all! Thank you!!!!" - John
"It makes the entire experience as painless and pleasant as possible, from the first estimate to the updates to delivery. Your entire team is first rate and deserves a round of applause!" - Lon
"If you can't say anything good, don't say anything at all." - Annette
"My case was a difficult one as parts were delayed but your staff made every effort to meet my satisfaction, and they did 100%!" - Julie
"Good, fast, courteous service. Caliber went the extra mile" - David
"Paul was extremely helpful. He provided me with the correct estimates and the time when I will get my car. Its was a completely hassle free experience for me.
I received regular updates from Paul via emails and the repair work was above my expectation. I would definitely recommend Caliber Collision to my friends." - Shashank
"My car was recently hit by another driver while it was parked. Since it is an older car, I was afraid that they would total it. The insurance company directed me to Caliber Collision in Burbank. I must say, this was a different body shop experience than I have ever had before. The reception area was clean and not full of dusty car parts. The receptionist, Vanessa was very friendly and helpful and helped me get an Enterprise rental car pickup. The manager, who initially looked at my car believed that they could fix the car and not total it. Within a week they had it fixed and it looks better than it did before! Excellent service and work done. I highly recommend Caliber Collision at the Burbank location." - Rob
"This is the second time I brought my Accord in for body work,and was impressed again with the service and quality of repairs. They have great a Service Adviser, Hayk K. Ask for him, He will treat you like a VIP. thanks again Hayk. Felipe." - Felipe
"After an accident I was extremely distraught but Auto Club sent me here to Caliber and Robert took such good care of me continuously that I relaxed and knew my car was in very good hands. When I picked up my car it was amazingly beautiful, like brand new, detailed inside and out - so beautiful! Thank you, Robert and everyone in the office, for a wonderful experience. I am very grateful." - Beverly
"These guys are great and I wish I could give them more than 5 stars:
1) 5 stars - workmanship, great work, unnoticeable paint match and I've had people tell me it looks brand new where the repairs were done. I agree.
2) 5 stars - service. Really nice people and they went above and beyond to be sure everything associated with the truck was taken care of. They even fixed a brake light for me and analyzed an electrical problem I was having just to be nice.
3) 5 stars - timeliness. My truck was whacked pretty good by a semi, luckily no chassis or suspension damage. Still, a heck of a chunk taken off the front of the truck. They had it done in a matter of a few days, which includes painting and the drying time on the paint is why I thought it would take longer." - Jason
Rated 5/5 based on 11 customer reviews.
- Erika G.